FAQ

How long does shipping take?

We're a UK-based store and aim to dispatch orders promptly. Exact delivery times depend on your location — see our Shipping Policy for details.

Can I return an item?

Yes — you have 30 days from delivery to return most items in their original condition. See our Refund Policy for the full details.

How do I use my gua sha or facial tool?

Start with clean, slightly damp skin (a facial oil or serum helps the tool glide). Use gentle upward and outward strokes along your jawline, cheeks, and neck for a few minutes. Store it somewhere clean and dry between uses.

Are your massagers rechargeable?

Product pages list the exact power source (battery or rechargeable) and included accessories for each item — check the specifications section on the product you're interested in.

Do you ship internationally?

Please check the shipping options at checkout for your country — availability may vary.

How can I contact you?

Email us any time at novanestonline26@gmail.com or use our contact page.